Terms and Conditions
Our business name is actually Oh So Charming(Pty) Ltd t/a ten.eleven.twelve.
So when you see the name on your PayFast invoice, you know it’s us!
That brings us to:
We use Payfast as our gateway. You have two options for payment:
Instant EFT and Credit Card. Regret, no Debit Card facilities as yet.
Once you have placed your order and settled payment, please know that every thing we
Handmade with love
Because we hand make very item we create for you, the product(s) you receive might
vary slightly from the product pictured.
Should it reach you and be damaged;
Returns – damaged goods
Should an item bought from this store be defective or broken on arrival and you wish to
return them, you are welcome to do so within 14 days of the date of delivery, provided it
is functional damage (broken zip, loose stitching, etc) we cannot unfortunately exchange
goods that have been damaged in the home environment. We require a
collection/redelivery address and suitable contact details when requesting a new item, as
the damaged item will be collected when the new item is delivered. Please allow two
weeks for replacement, unless otherwise stipulated. Please mail all queries to
We offer a door-to- door courier service in South Africa only using The Courier Guy.
Shipping tariffs below are for all items where “free shipping” is not stipulated.
Local overnight flyer usually take 1 to 2 days from dispatch to city center’s and 2-3 days
to outlying areas.
Please note a 21 day lead time on all items sold on pre-order and 14 day on all items
sold normally through our store.
It is possible to order unique décor, bedding and home wares through us. So please, feel
free to mail is on firstname.lastname@example.org, and let’s get planning!