Terms and Conditions


Our business name is actually called Oh So Charming(Pty) Ltd and is trading as ten.eleven.twelve. So when you see the name on your PayFast invoice, you know it’s us!

That brings us to:


We use Payfast as our gateway. You have two options for payment: Instant EFT and Credit Card. Regret, no Debit Card facilities as yet.

Once you have placed your order and settled payment, please know that everything we do is;

Handmade with love

Because we hand make every item we create for you, the product(s) you receive might vary slightly from the product pictured. Should it reach you and be damaged though;

Returns – damaged goods

You are welcome to do so within 14 days of the date of delivery, provided it is functional damage (broken zip, loose stitching, etc) we cannot, unfortunately, exchange

goods that have been damaged in the home environment. We require a collection/redelivery address and suitable contact details when requesting a new item, as

the damaged item will be collected when the new item is delivered. Please allow two weeks for a replacement, unless otherwise stipulated. Please mail all queries to



We offer a door-to-door courier service in South Africa only, using The Courier Guy. Shipping tariffs below are for all items where “free shipping” is not stipulated.

Local overnight flyer usually takes 1 to 2 days from dispatch to city centers and 2-3 days to outlying areas.

Shipping Costs



***Please note a 21 day lead time on all items sold on pre-order and 14 day on all items sold normally through our store.


It is possible to order unique décor, bedding, and homewares through us. So please, feel free to mail us on create@teneleventwelve.co.za, and let’s get planning!